Returns & Exchanges
We want you to love every cup you brew with your Ratio machine; if you are not completely satisfied, we offer a 30-day return window for all coffee makers and accessories in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and zip code to start the process and receive a return authorization.
Pack Your Machine
Carefully repackage your Ratio machine in its original internal foam and box to ensure it is protected during transit.
Ship It Back
Attach the provided prepaid shipping label to the exterior of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing